Frequently Asked Questions

• SIZE 5 = 22CM.
• SIZE 6 = 23CM.
• SIZE 7 = 24CM
• SIZE 8 = 25CM
• SIZE 9 = 26CM
• SIZE 10 = 27CM 

Where can I purchase Criza Shoes?

• ONLINE thru our Website crizaph.com  
• ONLINE thru our Shopee shopee.ph/criza.ph
  
  
  
  

• BDO or BPI bank deposit/online transfer.
• CEBUANA, PALAWAN, LBC and MLHUILLIER

        Upon ordering an email will be sent containing our Payment Details if you choose
to pay through Bank Transfer, Gcash or Money Remittances. 

• We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
• We ship Monday, Wednesday and Friday only.
• Processing may take longer during sale periods, holidays & extreme weather.
• PROCESSING & DELIVERY MAY TAKE LONGER UNTIL THE ECQ/GCQ IS LIFTED NATIONWIDE. 

• Please inform us within 24 hours thru our Viber hotline 0905 523 5535
• Items cannot be refunded once it’s shipped.
• If you want to cancel your order, just don’t pay it for 48 hours and it will be automatically cancelled.
• Shoes must be unused
• Shoes must be returned within 7 days
• Customers will shoulder 2 way freight charges
• One time exchange only 

please message us your concern thru viber with COMPLETE NAME, ORDER NUMBER AND PHOTO OF PROOF OF PAYMENT

VIBER HOTLINES

Surname starting with letter 

• A-M - Message here 09353114469 
• N-Z-Message here 09560537603
  
  Thank you so much